Deputy Director of Unscheduled Care and Interface

This post if only open to current employees of NHS Scotland Health Boards

NHS Greater Glasgow and Clyde
- Deputy Director of Unscheduled Care and Interface Senior Leadership Opportunity
- Executive and Senior Manager Grade D (Indicative) Fixed Term or Secondment opportunity until Match 2028

Help shape the future of unscheduled care across Scotland’s largest NHS Boards.

NHS Greater Glasgow and Clyde is seeking an exceptional, dynamic and forward-thinking senior leader to join its Unscheduled Care and Interface Division as Deputy Director of Unscheduled Care and Interface.

This is a significant leadership opportunity for an experienced healthcare professional who can bring strategic vision, operational expertise and strong partnership-working skills to a complex and fast-moving healthcare environment.

With responsibility for supporting the development and operational delivery of the NHSGGC Command Centre and Interface services, the successful candidate will play a pivotal role in improving patient flow, strengthening system-wide coordination and ensuring patients receive safe, effective and person-centred care in the most appropriate setting.

The Opportunity

Reporting to the Director of Unscheduled Care and Interface, you will provide visible, senior operational leadership, translating strategic priorities into effective day-to-day delivery across acute services, community services and partner organisations.

You will lead the development and ongoing operation of the Command Centre, bringing together real-time operational intelligence, demand and capacity information, performance monitoring and escalation processes to support timely decision‑making across the system.

Working closely with Sector leadership teams, clinical and professional colleagues, Health and Social Care Partnerships (HSCPs), primary care, mental health services and the Scottish Ambulance Service, you will help drive improvements across urgent and unscheduled care pathways.

This role offers the opportunity to make a tangible difference to the way healthcare services work together, supporting innovation, improving patient experience and building a more resilient and sustainable system.

What You Will Be Responsible For

• Provide senior operational leadership for the NHSGGC Command Centre and Interface function, ensuring effective coordination across the unscheduled care system.
• Lead the development and implementation of a new operating model, establishing clear processes for system oversight, escalation, decision‑making and accountability.
• Drive improvements in patient flow, access, capacity utilisation, admission avoidance and timely discharge.
• Work collaboratively with acute sectors, HSCPs and partner organisations to improve pathways and reduce avoidable delays.
• Develop an intelligence‑led approach to operational management, using performance dashboards, predictive information and data to inform decisions.
• Lead delegated improvement programmes, supporting innovation and the development of virtual hospital and hospital‑at‑home services.
• Ensure effective governance, risk management, performance reporting and financial management within your delegated portfolio.
• Lead, motivate and develop teams, fostering a culture of inclusion, collaboration, accountability and continuous improvement.
• Support winter planning, surge management, emergency preparedness and organisational resilience.
• Deputise for the Director of Unscheduled Care and Interface within an agreed portfolio and scheme of delegation.

About You

We are looking for an accomplished senior operational leader with a strong track record of delivering change and improvement within a complex healthcare environment.

You will bring:

• Significant senior management experience within the NHS or a…