Customer Service Representative

Join to apply for the Customer Service Representative role at Rotherwood

This range is provided by Rotherwood. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Hours:

Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)

As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.

• Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.
• Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
• Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
• Log and escalate complaints in line with company policy and timescales.
• Support customers with self-service tools and digital channels.
• Work collaboratively across teams to deliver seamless resolutions.
• Manage workload effectively to meet key performance targets.
• Provide constructive feedback on processes to help enhance the customer experience.
• Carry out additional operational support activities as required.

• Passionate about delivering exceptional customer service.
• An excellent communicator - professional, clear, and empathetic.
• Organised and able to work on their own initiative.
• Confident using Microsoft Office and social media platforms.
• A collaborative team player who thrives in a fast-paced environment.

• Minimum 2 years’ experience in a customer service environment.
• GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

• Entry level

• Contract

• Other

• Consumer Services