Technical Support Engineer; Maternity Cover

Technical Support Engineer (Maternity Cover)

Wrightbus, Ballymena, Northern Ireland, United Kingdom – Permanent – Contract – 12 months. Closing date Thursday 08 Jan 2026 08:00.

We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.

All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.

Job Summary Wrightbus is the fastest growing production company in Europe, and we are looking for a Technical Support Engineer on fixed term basis for 12 months to effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance.

• Ensure all technical related telephone and email queries are handled daily in a prompt and effective manner.
• Complete parts assembly breakdowns, to ensure all required parts have individual part numbers.
• Produce, issue, control and keep records of all service part information as required.
• Ensure the latest product manual information is kept up to date for all relevant personnel and customers.
• Ensure the latest defect resolution information is relayed to all relevant personnel and customers.
• Assist with service/parts enquiries related to new bus tenders and contracts.
• Log all calls and identify training needs.

• 5 x GCSE's (or equivalent) including English and Maths to grade C or above, and 5 years out of the last 7 years relevant experience in a manufacturing/technical role.
• Experience in delivering technical system information to customers/stakeholders.
• Experience in handling technical queries by phone and email.
• Experience of MS Office.
• Experience and knowledge in the use of 2D or 3D CAD.
• Experience / understanding of system classification, parts listings and BOMs.
• Knowledge and ability to interpret relevant legislative text.
• Ability to read and interpret technical engineering drawings.
• Knowledge of and ability to fault find and repair components and systems.
• Ability to keep accurate records and organised document storage.

• Discretionary bonus.
• Life Insurance.
• Medicash scheme.
• Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
• Free car parking.
• Canteen.
• Career progression.
• Professional development.
• Flexitime.

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