IT Digital Support Technician

MCS Group has a 6-month temporary position available for an IT Digital Support Technician in Lisburn. This IT Technician will join a key public body, on-site at their Lisburn location. You will use your existing IT Support skill set to help ensure effective service delivery across the company's infrastructure. This IT Technician will play a vital part in delivering and supporting IT services across infrastructure, asset management, and security compliance, while contributing to continuous improvement and customer experience initiatives.

As a Digital System Support Technician, you will be an integral member of the IT Operations team. Your typical day will involve:
Service Desk Management:
Managing calls and providing technical support for digital systems. User Support:
Setting up new user accounts and following the starter, mover, and leaver process. System Maintenance:
Proactively monitoring digital application services and diagnosing technical problems. Documentation:
Creating and providing user guidance, FAQs, and support documentation. Communication:
Sending all-staff email notifications regarding system changes or enhancements and liaising with suppliers to resolve issues. Technical Assistance:
Providing desktop support and assisting with system upgrades and change management activities.

Essential Criteria Qualification &

Experience:

A HNC level qualification in a computer-related subject AND at least 1 year of recent experience in a System Support Technician role. OR at least 3 years of recent experience in a System Support Technician role. Technical

Skills:

Demonstrated ability in Windows client-server environments and application support.

Core Competencies:

Effective planning, prioritising, and organisational skills with high attention to detail. Strong oral and written communication skills. A dedicated customer service orientation. Possession of a full, current UK driving licence Desirable Criteria Experience working within local government or the public sector. Package: £13.54/HR (£25,522/y Pro-rata) 36.25 Hours per Week (Monday - Friday)

Location:

Lisburn Duration: 6 Months (possible extension) To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Skills:

IT Support Desktop Support Hardware Support Service Desk Helpdesk