Shop Manager NI

Position: Shop Manager NI (Permanent Full Time)

Shop Manager - Ballymena NI (Permanent Full Time)

Location:

Ballymena

Salary range: £27,027 per annum, paid monthly

Experience:

3+ years in a customer-facing retail role.

Closing date:
Mon, 05 Jan 2026

Description

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role:

We are currently looking to recruit a Shop Manager ( Permanent Full Time) to join our Northern Ireland Retail team in Ballymena
.

The post holder will have responsibility for maximizing sales, productivity, revenue, and customer satisfaction by efficiently managing the shop in line with SVP's retail standards, policies, and ethos. They lead and develop a team including volunteers, CE staff, TUS participants, and paid employees, ensuring high standards and business growth. The role includes full ownership of the shop's operations, compliance with legislation and health and safety, and delivering excellent customer service that reflects the Society's values.

This is a great opportunity to join one of Ireland's largest voluntary organisations and make a difference in your community.

Qualifications &

Experience:

Essential:

• Minimum Leaving Certificate.
• 3+ years in a customer-facing retail role.
• Experience in team management and working towards sales targets.
• Independent and team-based work experience.
• Proficiency in sales reporting.

Desirable:

• Experience in community/voluntary sector.
• Background as a retail manager with a track record of excellence.
• management experience.

Skills & Attributes Essential:

• Excellent communication and interpersonal skills.
• Strong organizational and IT skills (Excel, Word, EPOS, Microsoft 365).
• Positive, resilient attitude with empathy and patience.
• Ability to build strong cross-functional relationships.

Desirable:

• Social media awareness and basic marketing understanding.

Full job description for this role and list of associated benefits can be found here:

Shop Manager - Job Description 01.2026

IF you meet these requirements and have the desire to join one of Ireland's best known, trusted, and respected not-for-profit organisations please click 'Apply for this job'.

Appointment is subject to satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.

PLEASE NOTE:

If you are interested in being considered for this position, please apply as soon as possible as the role may be closed in advance of the date shown above due to high volume of applications.

SVP is an Equal Opportunities Employer

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