Residential Roofing Sales Manager

Compensation: Base Salary + Commission

Tiello is partnering with a growing residential roofing organization seeking an experienced Residential Roofing Sales Representative to drive sales growth across its residential roofing replacement, repair, and maintenance services in the Baltimore, Maryland market.

The Residential Roofing Sales Representative will be responsible for developing new business, converting company-provided leads, generating referral opportunities, and building a profitable book of residential roofing business. This role combines inbound opportunities with independent business development, offering the opportunity to establish long-term relationships with homeowners, builders, remodelers, architects, and other local referral partners.

The ideal candidate will have 5+ years of residential roofing sales experience
, a proven track record of sales performance, strong CRM proficiency, and experience working with high-end residential properties. The successful candidate will combine technical roofing knowledge with the ability to deliver a premium customer experience and consistently close profitable projects.

• Develop and grow a profitable portfolio of residential roofing replacement, repair, and maintenance business.
• Respond promptly to company-provided leads, qualify customer needs, and manage opportunities from initial contact through contract execution.
• Generate new business through prospecting, referrals, repeat customers, and relationships with homeowners, builders, remodelers, architects, and other local partners.
• Conduct residential roof inspections, document existing conditions with photographs and measurements, and develop accurate scopes of work.
• Coordinate with estimating and technical teams to evaluate complex roofing conditions, specialty materials, and project requirements.
• Prepare detailed proposals and pricing in accordance with company standards and profitability targets.
• Present roofing repair and replacement options, explain material selections, warranties, and financing options where available, and communicate the long‑term value of quality workmanship.
• Lead sales presentations, address customer concerns, negotiate within approved pricing guidelines, and close profitable contracts.
• Maintain accurate and up‑to‑date CRM records, including customer contacts, sales activities, proposals, opportunity stages, follow‑up tasks, and sales forecasts.
• Coordinate complete project handoffs to production and service teams, ensuring accurate scopes of work, clear documentation, and alignment on customer expectations.
• Maintain communication with customers throughout the project lifecycle, assisting with scheduling, scope changes, and customer concerns as needed.
• Deliver a professional customer experience that reflects the expectations of high‑end residential clients, including respect for property, privacy, and architectural details.
• Build long‑term customer relationships that generate positive reviews, referrals, repeat business, and future service opportunities.
• Follow company safety procedures during roof inspections, ladder use, and jobsite visits.
• Consistently work toward monthly, quarterly, and annual sales goals while maintaining established project margin targets.

• 5+ years of residential roofing sales experience required.
• Proven ability to meet or exceed sales targets, independently generate business, and close profitable projects.
• Demonstrated success managing the full sales cycle, from lead generation and customer qualification to proposal presentation and contract execution.
• Experience working with high‑end residential homes
  , custom properties, or homeowners with elevated service expectations.
• Strong consultative selling, presentation,…