Associate Program Manager

Description

The Associate Program Manager (APM) reports to and works directly with the Program Manager to coordinate cross-functional work streams, manage project timelines, and bridge the gap between creative, technical, and business teams for media, streaming, or digital content initiatives.

Objectives + Responsibilities

You help the Program Manager set up programs, keep them on pace, and keep customer data and web pages current.

• Project Planning:
  Assist in developing detailed project plans that define scope, timelines, resource allocation, and success criteria to ensure clear and achievable objectives
• Confirm each program website is ready to launch, and address gaps to get to readiness.
• Build and maintain the program's Click Up space, with tasks, owners, and due dates.
• Set up the program in BCG's CRM and keep its records accurate.
• Coordinate with program partners on deliverables, timelines, and handoffs.
• Assist with customer data management in Excel and BCG's CRM.
• Own the program partner experience by managing inquiries and engagement ensuring brand voice, responsiveness, and connection.
• Assist with routine web page updates in Word Press.
• Identify operational risks, issues, dependencies, and key decision points; escalated concerns promptly and find and implement improvements to ensure proactive mitigation.
• Act as a point of contact for internal teams and program partners, using BCG’s policies to answer questions and resolve issues. Lead resolutions to complex disputes and policy exceptions.
• Draft status reports and summaries for the Program Manager and Program Partners, including simple forecasts of where registrations are headed.
• Help build and improve tracking workflows, risk checklists, and project guidelines so programs run consistently across teams.
• Establish and maintain effective communication channels to manage stakeholder expectations, align priorities, and foster strong collaborative relationships across teams.

Qualifications + Requirements

You are organized, comfortable with data, and good at keeping several programs moving at once.

• Experience coordinating programs, projects, or operations.
• Working knowledge of project management tools (Click Up or similar) and CRM systems.
• Strong spreadsheet skills, including managing customer data, analyzing registration data, and tracking pace against goals.
• Clear written communication for weekly updates and partner coordination.
• Ability to manage multiple deadlines and programs at the same time.
• Detail-oriented, with a habit of checking work before it goes out.
• Proactive about raising risks and pacing concerns early.
• Willing to help with customer data and routine web updates as needed.
• Reliable home internet connection with minimum 50mbps up/10mbps down.
• Word Press experience, preferred.

What does Best Companies Group offer?

• A competitive benefits package which includes Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) that provides employees with tax-free funds to help pay for individual health insurance premiums
• Robust supplementary options that include vision and dental
• Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages
• Employee Assistance Program
• Unlimited PTO **
• Sick Time
• Summer weekend jumpstart hours **
• Over 10 holidays paid
• Tuition Assistance Program
• 401K with a company match
• Growth opportunities to build your career
• Learning & Development programs
• As long as business needs are met*

Who is Best Companies Group?

Best Companies Group celebrates great companies across the country and globe by providing them a third‑party, data‑driven endorsement as a Best Place to Work. We also help all companies become a better workplace for their employees through insights, reporting, and strategies that can help create a Best Place to Work.

Bridge Tower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.