Sales Station Host

Championship Position:
Sales Station Host – Banbury

We are looking for an enthusiastic Sales Station Host to join our team in Banbury, providing exceptional service to our customers.

£33,973 per annum

• 05:40 – 20:40
• 07:00 – 20:00

• Ticket Sales:
  Handle the sale of all Chiltern Railways and National Rail products and services using all available ticket issuing systems.
• Customer Service:
  Maintain consistently high standards of proactive and reactive customer care both inside and outside the booking office, ensuring high visibility at all times.
• Ticket Gate Management:
  Where applicable, manage and operate ticket gates effectively.
• Announcements:
  Augment the automated announcing system with live local announcements to keep customers informed of any train running alterations.
• Car Park Point of Contact:
  Serve as the point of contact for car park issues in the absence of an attendant or nominated security, where applicable.
• Compliance:
  Adhere to Booking Office Accountancy Procedures, Cash Regulations, and Office Security procedures.
• Shift Balance:
  Perform all duties required to achieve a shift balance, incorporating all necessary documentation as instructed.

• Previous customer service experience
• Previous cash handling experience
• Computer literate with required keyboard skills
• Good standard of literacy and numeracy skills
• Honest & trustworthy
• Remain calm, confident and professional at all times even whilst under pressure
• Ability to make professional decisions on behalf of the business
• Attitude and aptitude to understand and operate on‑site equipment
• Ability to work as a team as well as perform tasks alone
• Excellent verbal and written communication skills
• Ability to deal with conflict situations
• Smart and presentable appearance
• Happy to work a shift pattern

At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Consumer Services