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Job Description & How to Apply Below
Front Desk Associate s
About Dr. Paws:
Dr. Paws is a chain of new-age veterinary clinics, headquartered in Bangalore. Our aim is to make visits to the vet, a friendly, homely and comfortable experience. We do this by creating clinics that have a calming and welcoming interior, and providing service that is extremely hospitable and caring towards pets and their parents. Our clinics have everything a pet-parent would need under one roof (vet consults, grooming, pet-retail, diagnostics, imaging, surgeries etc.)
We are venture-capital backed (Lead Investor is Sauce.
VC, India’s most reputed early-stage consumer brand investor) and have a number of marquee angels behind us (Founders of Cult.
Fit, Zetwerk, Tracxn, Executive Vice-Chairman Tata Sons).
Location:
Indiranagar / Jayanagar / Hennur (Thannisnadra) / Whitefield
Salary: 22-30k Gross ( Depending on the candidature )
Freshers- 22-25k
Incentives:
Min 5k- 10k
Health Insurance
Position Overview:
As a Front-of-House Associate s, you will be the initial point of contact for customers and pets visiting our clinic. Your main responsibility will be to ensure that every customer enjoys a smooth, pleasant, and positive experience with our services. You will play a crucial role in upholding the friendly and professional atmosphere that Dr. Paws is known for. This position combines customer service, administrative duties, sales, and clinic operations.
Key Responsibilities:
- Answer incoming phone calls and respond to customer messages in a professional and timely manner.
- Schedule, modify, and confirm customer appointments efficiently.
- Promote and sell Dr. Paws Membership Packs to customers, assisting them in understanding the benefits.
- Welcome pets and their owners upon arrival, ensuring they feel comfortable and valued.
- Engage with pets and their owners while they wait, providing a friendly and calming environment.
- Complete billing processes accurately and promptly for all services rendered.
- Recommend pet-related products such as toys, food, accessories, etc., ensuring customers are informed and satisfied with their purchases.
- Receive and organize new stock orders for the clinic’s retail store.
- Work closely with housekeeping staff to maintain a clean and welcoming clinic environment.
- Open and close the clinic securely every day, following proper procedures to ensure safety and security.
Requirements:
- English language skills, both spoken and written.
- Confident and engaging personality with excellent communication skills.
- Strong foundation in customer service or hospitality, with a positive and welcoming attitude.
- A genuine affinity for animals and comfort in being around dogs or cats.
- Ability to work with basic software systems, such as appointment scheduling tools and billing systems.
- Quick to learn new processes, open to constructive feedback, and eager to improve.
Benefits:
- Hands-on experience customer engagement administrative duties, sales, and clinic operations.
- Competitive compensation.
- Opportunity to work in a friendly, pet-loving environment.
- Exposure to the operations of a growing business.
- Gain valuable skills in client communication, sales, and hospitality.
How to Apply:
Interested candidates are invited to send their resume to:
Hiringe
Join us s, where pets and their parents receive the best care, and you gain invaluable professional experience!
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