Application Specialist-South; Ultrasound

Position: Application Specialist-South(Ultrasound)
Location: Bengaluru

We are partnering with a leading Healthcare Equipment Company . The position is  Zonal Application Specialist(South India) - USG & Mammography  who will   lead and manage clinical applications support for  Ultrasound (USG)  and  Mammography  modalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption.

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Key Responsibilities
1. Clinical Application & Training
Conduct  advanced user training  sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems.
Ensure  high-quality clinical outcomes  through image optimization, workflow customization, and best practice sharing.
Support installation teams for  clinical acceptance  and smooth handover of equipment.
Provide  refresher and advanced training  to existing users for continued engagement.
2. Product Demonstration & Sales Support
Lead  pre-sales demonstrations  and clinical evaluations across key hospitals and diagnostic centers.
Work closely with the  sales team  to highlight product strengths and address clinical requirements during presentations.
Support  tender processes  by providing product comparisons, technical inputs, and clinical insights.
Track and analyze demo-to-sale conversion metrics and suggest improvements.
3. Team Leadership & Mentoring
Guide and mentor  regional application specialists  within the zone, ensuring consistency in training quality and delivery.
Develop and implement  standardized application protocols  and training modules across modalities.
Conduct internal capability-building programs for new hires and channel application teams.
4. Customer Relationship & Satisfaction
Act as the  primary clinical contact  for key customers in the zone.
Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues.
Ensure high levels of  customer satisfaction  through proactive support and continuous engagement.
Partner with KOLs (Key Opinion Leaders) and organize  CME programs, workshops, and webinars  to promote clinical excellence.
5. Coordination & Feedback
Liaise with  product management, marketing, and R&D  teams to share customer feedback and feature enhancement suggestions.
Collaborate with the  service team  to address system performance issues affecting clinical usage.
Maintain detailed reports on training, customer visits, and product performance.
Key Performance Indicators (KPIs)
Quality and number of  trainings and demos  conducted.
Customer satisfaction  scores and repeat engagement.
Demo-to-sale conversion  and support efficiency.
Team development  and adherence to standardized training protocols.
Timeliness and accuracy of reporting and feedback.
Qualifications & Experience

Education:

Bachelor’s or Master’s degree in Radiography, Biomedical Engineering, or Allied Health Sciences.

Experience:

Minimum  10 years of experience  in ultrasound and/or mammography applications, with at least  3 years in a zonal or senior application role .

Soft Skills:

Excellent communication, presentation, and interpersonal abilities.
Strong analytical, leadership, and mentoring skills.
Willingness to  travel extensively  across the assigned zone.