Service Desk Bengaluru Walkin

Position: Service Desk Bengaluru Walkin on 7th Feb 26
Location: Bengaluru

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role:
Service Desk
Experience Range: 2 – 5 Years

Location:

Bengaluru
Interview:
Walkin 7th Feb 26
Time: 9 AM to 12 PM
Venue:
Bengaluru -  TCS Think Campus   B4, Electronic City Phase 2, Bengaluru, Karnataka, 560100
Must Have:
Technical and system expertise (Windows OS, networking, active directory, DNS)
Customer support using telephone and computer skills
Excellent analytical skills and communication
Problem-solving and troubleshooting abilities
Time management
Teamwork and collaboration
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Excellent written and verbal skills.
Good to Have:
1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
2. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

Essential:
1 Provide first-level technical support via voice and chat, troubleshooting hardware, software, and network issues.
2 Log, track, and resolve tickets using ITSM tools while following ITIL best practices.
3 Escalate unresolved issues to L2/L3 teams and coordinate for faster resolution.
4 Maintain clear communication, ensure customer satisfaction, and adhere to security policies.
5 Work in rotational shifts, meet SLAs, and contribute to knowledge management.

Minimum Qualification:

• 15 years of full-time education

• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)