Senior Technical Writer

Location: Bengaluru

About

The Role

At Hevo, the hallmark of a great product is its clear and succinct documentation. To achieve this, we are looking for writers with 4-7 years of experience who can work independently yet also as part of a dynamic product team to scale documentation in sync with product functionality.

If you are aspiring to a fulfilling role as a technical writer in the true spirit, you will enjoy working  your role, you will explore the product and work with the engineering, UI, and support teams to create detailed, user-oriented documentation.

Your primary responsibilities will span:

Organizing and presenting technical information in a clear and logical manner
Producing review-free content for new and enhanced features in every release
Updating legacy content as the product functionality evolves
Creating FAQ and Troubleshooting content

Incorporating user feedback into documentation
Performing UI design and message text reviews

Being a mentor and peer reviewer for new team members
Executing and assisting with non-release-related projects

To succeed, you should be:

Detail oriented
Highly self-managed and an agile planner, to prioritize tasks and successfully multi-task
User-focused, to anticipate their pain areas and create comprehensive documents
Curious to explore the 5

Ws + 1H even beyond the scope of the Jira ticket
A good team player, to collaborate with stakeholders for gathering information

The core of our documentation rests around data, its forms, and its replication from source to destination systems. Experience writing for these areas is essential.

Key technical skills needed are:

Experience working with Git, Confluence, Snag It, HTML, Markdown
Experience writing about database and ETL concepts, iPaas, and SaaS applications
Familiarity with SQL
Excellent command over English.

Experience with tools like Lucid Chart, Canva, SnagIT to create diagrams, flowcharts, and other visual aids

Experience of working using Agile methodology and basic project management

At Hevo, we encourage every employee to be creative, participative, and innovative. If being part of this happy and employee-first setup excites you, please forward your CV along with a technical work sample that helps us know your caliber, at  [HIDDEN TEXT] .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.