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Job Description & How to Apply Below
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Service Now is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners in India. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest Service Now solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing Service Now mindshare to our partner community to evolve a 'Service Now First' approach, to sell effectively to their customers, and to extend the Service Now value proposition.
What You Get To Do In This Role
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during partner sales cycles while achieving quarterly and annual sales goals for an assigned partners and territories.
Evangelize Service Now to partners through Sales Plays enablement and product demos
Proactively manage relationships with executive and key partner stakeholders to build Service Now Mindshare
Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the Service Now platform and its value proposition
Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the Service Now platform and spearhead intake into the Service Now Built-On/Built-With program
Mentor, guide, and model effective teamwork with Service Now and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other Service Now Solution Consulting team members
Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit
Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants
Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach Service Now into their client pursuits
Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within Service Now to assist as needed
For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire Service Now platform is relevant for that industry, not just about industry SKUs
Travel for Partner, Customer, and Organizational activities
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the Service Now platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Experience and understanding of multiple technical domains - application, data, integration, big data, mobility,…
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