L2 Desktop Support Engineer

Position: L2 Desktop Support Engineer IN
Location: Bengaluru

WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT INDIA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

Provide deskside and onsite IT support, ensuring timely resolution of incidents and service requests.

Install, configure, and troubleshoot  Microsoft Windows operating systems (Windows 7, Windows 10, and above) .

Offer  hands-and-feet support  for  network and datacenter equipment/devices .

Troubleshoot and resolve issues with  Microsoft Office applications  (Outlook, Word, Excel, PowerPoint, etc.).

Support  hardware, software, and networking-related issues  on desktops, laptops, workstations, printers, and mobile devices.

Provide support for  iOS and Android devices , including setup and performance troubleshooting.

Assist with  Windows image build processes  and  SCCM deployments .

Support and maintain  Audio/Video (A/V) and conference room equipment .

Manage  Active Directory user accounts ,  Exchange mailboxes , and  distribution lists .

Utilize remote connectivity tools such as  SMS, Bomgar, Web Ex, Live Meeting, and Windows native tools .

Provide 'smart hands' support for  network equipment  and assist with escalations when required.

Deliver excellent customer service, ensuring minimal disruption and high satisfaction for end users, including VIPs.

Requirements

Technical Skills
Minimum  4–5 years  of experience in deskside or onsite IT support roles.

Strong proficiency with  Windows desktop operating systems  and related troubleshooting.

Solid experience in  Microsoft Office  and desktop support, including both hardware and software.

Good understanding of  networking concepts  and ability to assist with network device maintenance.

Familiarity with  mobile device management  and support (Black Berry, Android, iOS).

Knowledge of  Windows imaging, deployment , and  SCCM  processes.

Basic understanding of  A/V systems  and  conference room technologies .

Experience in  Active Directory  and  Exchange administration .

Strong problem-solving skills with the ability to handle technical escalations effectively.

Behavioral Skills
Excellent  communication and interpersonal skills ; able to interact confidently with  VVIP and executive users .

Demonstrates a strong  customer service orientation  with professionalism and patience.

Self-motivated, proactive, and able to work independently or as part of a team.

High attention to detail and ability to manage multiple priorities effectively.

Benefits

Why Join Us
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in INDIA and be at the forefront of IT support excellence!