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Job Description & How to Apply Below
What You Will Be Doing:
- Lead and guide junior service desk engineers, offering mentoring, training, and support as needed.
- Work with our global helpdesk team to troubleshoot and close tickets.
- Collaborate closely with global IT teams to enhance cross-functional support and communication.
- Handle complex or escalated tickets across regions and ensure timely resolution.
- Collaborate closely with global IT teams to enhance cross-functional support and communication.
- Image new laptops and take care of new hires for our all-office locations.
- Assist with inventory, auditing, and reporting.
- Work with different teams such as networking, security, and infrastructure within the company to get the latest technologies applied.
- Administer Jira Service Management (Jira Service Desk) projects and portals, including configuring request types, forms, SLAs, queues, automation rules, approval flows, and customer permissions; integrate knowledge base and manage email channels and notifications.
- Work with our AV team to audit and implement the latest audio and video conferencing hardware / software
- Manage a specific project that will enhance the helpdesk environment.
- Ensure adherence to ITIL standards and maintain documentation for standard operating procedures.
Position Requirements
10+ Years
work experience
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