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Job Description & How to Apply Below
About Hy-Vee
Hy-Vee, Inc. is an employee-owned chain of supermarkets with a revenue for more than $14 Billion dollars annually. Hy-Vee ranks among the top 5 most trusted brands and has been named one of America's top 3 favorite grocery stores. Its more than 330 stores are in nine Midwestern states:
Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota, Indiana and Wisconsin. Distribution centers are in Chariton, Iowa, and Cherokee, Iowa, with a third perishable operation in Ankeny, Iowa. Hy-Vee's corporate office is in West Des Moines, Iowa. The largest Hy-Vee stores are full-service supermarkets with bakeries, delicatessens, floral departments, dine-in and carryout food service, wine and spirits, pharmacies, health clinics, health markets, and full-service restaurants at some of its properties.
About HST Global
The Helpful Smiles Technology Global Center (HST Global) in Bangalore is a division of the Hy
- Vee IT team named as the Helpful Smiles Technology Centre based in the US. It supports Hy
- Vee's business growth and modernization needs by accelerating the adoption of technology across enterprise operations. It offers tech talent the unique opportunity to transform retail technology at Hy-Vee and understand different markets and cultural dynamics, as well as the opportunity to work locally and remotely on IT challenges. The Hy-Vee team is looking to expand its capabilities in Bangalore. HST Global will serve the entire IT organization across roles and functions.
Key Responsibilities
Endpoint Management:
Manage and support endpoint devices (laptops, desktops, mobile devices) across the organization
Software Deployment:
Deploy and configure software applications on endpoints
Troubleshooting:
Diagnose and resolve endpoint-related issues
Security:
Implement and maintain security measures to protect endpoint devices
Inventory Management:
Maintain accurate inventory of endpoint devices and software
User Support:
Provide technical support to end-users for endpoint-related issues
Required Qualifications
Bachelor's or master's degree in computer science, Information Technology, or related field preferred
3-6 years of experience in IT support or endpoint management
Strong understanding of operating systems (Windows, macOS, iOS, Android)
Proficiency in troubleshooting hardware and software issues
Basic knowledge of networking concepts
Excellent customer service and communication skills
Desired Qualifications
Experience with endpoint management tools (e.g., JAMF, Intune)
Knowledge of scripting languages (Power Shell, Bash)
IT certifications (e.g., CompTIA A+)
Knowledge, Skills, and Abilities
Technical
Skills:
Proficiency in operating systems, software applications, and hardware troubleshooting
Problem-solving:
Ability to diagnose and resolve technical issues efficiently
Customer Service:
Strong interpersonal and communication skills
Attention to Detail:
Ability to follow procedures and maintain accurate records
Adaptability:
Willingness to learn new technologies and processes
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