Computer Hardware Technical Support Specialist - Voice process

Location: Bengaluru

We're seeking a skilled and dedicated  Computer Hardware Technical Support Specialist . This position requires a deep understanding of computer components, peripherals, and diagnostic tools, as well as excellent communication and customer service skills.

Key Responsibilities:

Provide  technical support to customers  via phone, email, or chat regarding hardware issues, installations, and troubleshooting.
Diagnose and resolve hardware-related issues , including desktops, laptops, printers, network devices, and other peripherals.
Perform  system and hardware upgrades, installations, and replacements .
Assist with the  configuration of hardware components , ensuring compatibility with software and other system elements.
Maintain and update documentation  related to technical issues, resolutions, and system configurations.
Guide customers through  hardware troubleshooting steps , from initial diagnosis to resolution.
Collaborate with cross-functional teams  (such as software support, IT, and network teams) to resolve complex hardware problems.
Provide  preventive maintenance recommendations  to ensure longevity and performance of hardware devices.
Test, calibrate, and configure newly purchased hardware.
Maintain up-to-date knowledge of computer hardware products and emerging technology trends.
Escalate complex or unresolved technical issues  to senior staff or management as needed.
Ensure  high levels of customer satisfaction  through timely resolution and professional communication.

Qualifications:

Proven experience in computer hardware support  or technical troubleshooting.
In-depth knowledge of computer hardware components  (motherboards, CPUs, RAM, hard drives, printers, etc.).

Experience with  diagnostic tools and utilities  for identifying hardware issues.
Ability to  troubleshoot and resolve hardware and peripheral problems .
Basic understanding of  operating systems (Windows, macOS, Linux)  and how they interact with hardware.
Strong problem-solving skills  and attention to detail.
Excellent verbal and written communication skills .
Strong customer service skills , with the ability to explain technical concepts to non-technical users.
Ability to work independently as well as in a team environment.
A+ certification or equivalent technical certifications (preferred but not required).
Ability to lift and move hardware components when necessary.

Preferred Qualifications:

Bachelor's degree  in Computer Science, Information Technology, or a related field.

Experience with  networking hardware and setup .
Familiarity with  software tools used for hardware diagnostics  (e.g., memtest, stress testing software).
Certification in hardware-related fields (e.g., CompTIA A+, ITIL).