Senior Ops Executive

Location: Bengaluru

About Decentro

Decentro is a Y-Combinator backed banking & payments infrastructure company. Decentro provides building blocks that help companies stitch their fintech workflows in a few weeks. While starting our first fintech venture back in 2014, we spent years convincing banks to partner with us. Before we could launch our fintech product (more here), we had to convince different departments within banks - including technology, business, leadership, legal, and support to get the green signal.

Fast forward to today, we realise that banks & regulatory institutions find it difficult to help the longer tail of companies build innovative & compliant fintech solutions.

What if there was a platform (think AWS for cloud or Twilio for messaging) that abstracts the complexities of banking, identity, payments, lending, and provides simple APIs so that companies do not have to spend years dealing with banks

We're solving this pain point at Decentro since 2020. We've scaled to process $4 billion + in payment volumes & have 900+ customers across India & Singapore in multiple verticals such as marketplaces, banks, regulated institutions, fintechs, lenders, gaming, and more.

Responsibilities
- Must :

- 3-5 years of experience preferrably in a B2B or SAAS based organization.

Increase customer satisfaction by helping clients resolve queries via email and chat.
Clear customer blockers by closely coordinating with business, product, and tech teams
As part of our Customer Success & operations team, you will set the best practices for streamlining communication between us, our partners (banks & financial institutions) as well as our customers.
Create or use plugins and tools that help you automate your day to day efforts as much as possible.
Additionally, you will work closely with the operations head / team leads / senior customer success leaders in the team to pre-empt and prepare for all scenarios as per our customer categories and usecases.

Requirements
- Customer service, Solutions, operations and product driven mindset.
Ability to grasp technical products quickly so that s/he can explain the product and learn nuances/gaps
Have handled financial/transactional operations independently or in a small team earlier for a company
Proactive and solution-orientated, able to use initiative and work independently
Excellent organizational skills, ability to prioritize effectively and handle multiple tasks simultaneously.
Strong analytical skills.
You are endlessly curious about and excited by technology and know that there are usually smarter folks in the room and you're eager to learn from them
Have great communication skills to handle the communication with our partners and banks.
High energy team player with willingness to learn and adapt quickly.
Data-driven thinking and an affinity for numbers, MIS.

What We Offer
- The ability for you to make an impact and lay a foundation for the upcoming fin-tech innovations.
A multicultural and diverse team of colleagues from different states that speak in total 6 Indian and global languages.
Progressive and flexible work hours that match your personality and lifestyle.
The best-in-class perks and benefits. Check out our careers page for the same: (Use the "Apply for this Job" box below)./

Backed by global investors such as Ycombinator & Rapyd, we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter.

If this aligns with you, time to hop on!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.