Customer Success Specialist II

Location: Bengaluru

Location:

Bangalore

Shift:

- EST (5:30 P.M IST- 2:30 A.M IST)

Job Description

Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology. Optimize. Customer Success Manager will be a key point of contact, a trusted advisor to Rubrik's customers and partners and works closely with cross functional teams such as Support, Product, Engineering, and other internal teams to deliver value to customers.

Come and grow your career in the Cloud Data Management and Data protection space by helping us enable our customers to achieve success.

Essential Duties And Responsibilities

Be the trusted advisor for Rubrik's enterprise customers with a key focus on driving Product activation, adoption of product and features by leverage customer usage analytics and deployment
Demonstrate thorough understanding of Rubrik's products and technology solution.
Provide technical and functional demonstrations to customers and address any challenges
Leverage insights from the various products and customer behavior analytics to identify predictive indicators of churn and consumption risk and take proactive actions as needed.
Deliver product tour and support process walk-thru as part of customer onboarding discussion.
Become familiar with account background, key stakeholders, and their expectations of Rubrik.
Document all the customer interaction details effectively
Follow the defined processes and standard operating procedures
Have periodic check-ins. facilitate product updates and upgrades, road map discussions by strategizing and aligning to the customer business objectives.
Engage Support and Engineering teams as needed to ensure an optimal Rubrik experience while maintaining a positive relationship with support and engineering teams.
Be a strong team player through cross team collaboration within Customer Success and with other Rubrik teams.

Desired Skills & Experience

4+ years in CSM/Account Management or Customer Facing Support Mgmt. Experience
Experience on Cloud Based/SaaS customer management is preferred.
Has excellent communication, listening and articulation skills, including verbal, written and presentation skills with the ability to write customer facing updates and root cause documents clearly, simple, and easy to understand.
Hands-on experience preferred in data analysis on product usage/consumption.
Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3, Azure), and Hypervisors (VMware, Hyper-V)
Proven ability to partner successfully with multiple teams and customers outside their direct influence.

Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed.

Our commitment to inclusion is at the heart of our mission to secure the world's data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

Our Company:
We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is…