Job Description & How to Apply Below
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a System Software Development, Associate to join our athena
IDX Hosting and NSS teams within our Cloud Infrastructure Engineering division. This job will serve as an entry point into the CIE team ensuring our customers' requests are resolved quickly, accurately, and with the highest quality of customer service. But enough about us; let's talk about you.
Success in this role will require troubleshooting acumen, curiosity, patience, and a strong sense of ownership. You'll play a crucial role triaging issues, gathering requirements, solving technical problems, and building sustainable solutions.
Our Tech Ops team within athena is primarily responsible for enhancing and maintaining the core infrastructure and database structure for athena
IDX customers hosted by athena and owned by the customer to help keep a stable experience for them.
Job Responsibilities
Provide high quality phone support to our customers and when necessary, triage issues to the system administrator team
Provide support to monitor and maintain customers' environments
Assist with daily system checks, creation of users and printers, and other technical duties
Assist in creating customer metrics reports
Help write process or knowledge base documents
Participate in monthly off-hours preventive maintenance every 3rd Sunday of the month
Reconcile data in reports and documentation
Assist with system teams in administrative duties which include customer communications and meeting notes
Work with internal teams to resolve customers issues
Provide focused, timely, high-quality resolutions for escalated customer issues
Demonstrate organization skills and the ability to manage multiple and changing priorities
Knowledge of Linux and, Window OS
Dev Ops experience preferred
Typical Qualifications
Bachelor's Degree or equivalent
2
-5 years' experience in technical help desk role
Demonstratesd analytical thinking/problem solving ability
Tenacity & creativity in handling customer issues
IT operations or infrastructure experience well as experience with hosted solution environments.
Demonstrates organization skills and the ability to manage multiple and changing priorities
Knowledge of Linux and Window OS
Dev Ops experience preferred
About Athenahealth
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all
Our
Location:
This role will be based in Chennai, India. Our Global Headquarters is located in Boston, MA. We have two other India locations in Bengaluru and Pune
Our Culture: At athenahealth, our employees (or 'athenistas') are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you
Our Perks:
Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative work spaces, and dog-friendly offices - just to name a few
About Athenahealth
Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our Company Culture Might Be Our Best Feature.
We don't take ourselves too seriously. But our work That's another story. athenahealth develops and implements products and services that support US healthcare:
It's our chance to…
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