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Job Description & How to Apply Below
Location: Bengaluru
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera's leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.
Roles & Responsibilities :
The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
Engaging with customers using phone, email, or other media, on their upcoming renewals
Delicately but professionally working through customer objections to secure on-time renewals
Responding to customer emails and requests within one business day of receipt
Logging all customer interactions in
Once fully trained, expect to work with approximately 150 renewals per quarter
Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
Adhere to and follow all service level expectations
May be asked to work EMEA or North America hours
Requirements:
2+ years of experience preferably in Operations, Order Processing or Renewals
Excellent written and verbal communication skills.
Language skills:
English.
Prior experience using Salesforce or another CRM solution.
Bachelor's degree from an accredited college or university or relevant experience.
Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing [HIDDEN TEXT] .
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