Helpdesk Administrator

Location: Bengaluru

Why Join Us

Check Point is seeking a proactive and technically skilled  Helpdesk Engineer with proven experience  to provide internal IT support for employees across global offices.

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.

Key Responsibilities

Deliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers).
Provide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems.
Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.
Manage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions.
Perform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems.
Handle licensing inventory, compliance checks, and software deployment.
Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues.
Communicate effectively with employees via phone, email, and chat in English.
Document incidents and resolutions in ticketing systems (e.g., JIRA).
Contribute to process improvements and implement best practices for IT service delivery.

Qualifications

3+ years of experience in IT support or Helpdesk roles within enterprise environments.
Strong knowledge of Windows OS, Active Directory, Azure AD, and Intune.
Solid experience with Mac OS administration and troubleshooting.

Experience with MDM solutions, endpoint security, and asset management.
Familiarity with cloud technologies (Microsoft 365, Azure) .
Excellent troubleshooting and problem-solving skills, including root cause analysis for complex issues.
Strong communication skills and ability to work under pressure.
Knowledge of Linux – advantage.