Mgr, Sales

Location: Bengaluru

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Service Now is looking for a high-achieving professional sales leader with excellent management experience exceeding quota. We ask that you are knowledgeable about Enterprise Service Management, will have integrity and matrix-management skills, and a passion for winning.

What You Get To Do In This Role

You will manage a team of Sales Executives, driving business into our customer accounts. This will be achieved through leading the team of Salespeople throughout Sales cycles.

You will lead a team of field-based sales representatives in a matrixed sales organization. Whose goals are to: exceed quota, build territory revenue, and prospect and close named accounts against established competition through individual initiative.
Assign and manage your team's territories or accounts.
Manage a group of field sales representatives. Inspire and provide recommendations on growth opportunities and target accounts.
Establish relationships with all levels of customer organizations and sales departments and partners.
Implement account strategies and coordinate team-selling efforts with the core selling team for a portfolio to close business on a quarterly and annual basis.
Manage all Service Now opportunities, maintaining accurate forecasting and communication.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2+ years of managing a team of field-based sales representatives
5+ years experience selling enterprise software
Experience building C-Level relationships
Experience driving a customer success focus and influence in a 'win as a team' environment
Strategic account planning experience; history of creation and ongoing management of detailed account plans for a portfolio
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Experience exceeding quota while maintaining customer loyalty and required product margins
Knowledge of the computer industry, especially cloud platforms, SaaS, PaaS, security and SaaS contracts
Willingness to travel

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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