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Job Description & How to Apply Below
ABOUT METAMORPH:
We at Meta Morph, empower organizations to scale and innovate by placing people at the centre of their strategy. With a proven track record of supporting over 220 orgs, we specialise in aligning talent with their needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°
ABOUT OUR CLIENT:
It’s a tech-enabled platform built to empower ambitious founders and professionals with curated learning, community, and wealth-building opportunities.
WHAT YOU’LL DO:
Own end-to-end product operations for the Investments / Wealth pod, across partner integrations, internal tools, and production systems.
Act as the single point of coordination between:
External partners (Banks, Exchanges, PGs, Regulators, Tech Partners)
Internal teams (Product, Engineering, Ops, Finance, Support, Compliance)
Track and manage partner integration issues, production incidents, escalations, SLAs, TAT, and contractual commitments.
Drive issue triage and resolution Reproduce issues and collect logs, payloads, screenshots, and timelines
Work with engineers to identify root causes
Coordinate fixes, hot-releases, and partner follow-ups
Close the loop with business, ops, and partners
Build and improve operational processes
WE’RE LOOKING FOR SOMEONE WHO HAS:
1–3 years of experience in Product Operations, Business Operations, or Tech Operations.
Prior experience working in fintech, banking, payments, broking, wealth, or regulated systems with external integrations and production systems
Strong comfort working with technical systems and workflows, including:
API-based integrations
Webhooks, callbacks, reconciliation flows
Incident management and production support
Ability to:
Read and understand API contracts, logs, error codes, and basic system flows
Translate technical issues into clear business and partner communication
Break down complex incidents into structured action plans
Strong written communication
Comfort working in fast-moving, ambiguous, partner-heavy environments with frequent firefighting.
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