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Job Description & How to Apply Below
Position :
Service Now Business Analyst
Location :
Bengaluru
Who are we?
Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.
Digital community.
The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries.
It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!!
Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global.
Who are we looking for?
Krones Digital Solutions India (KDSI) is looking for a Service Now Business Analyst to work with Krones AG Group entities and partner stakeholders.
The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of Service Now ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other Service Now product areas.
The role will directly report to Head of Service Now, KDSI and will be based in Bangalore.
What are you in for? (Roles and responsibilities)
Your responsibilities would include but are not limited to the below:
- Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs.
Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights.
Facilitate workshops and customer meetings to gather input, present ideas and guide discussions.
Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications.
Lead the definition and deployment of future-state processes and Service Now solutions aligned with best practices.
Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other Service Now modules.
Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable.
Conduct user story mapping sessions to visualize and plan product features and enhancements.
Collaborate with the Service Now CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery.
Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals.
Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives.
Maintain strong communication with clients and team members throughout the project lifecycle.
Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement.
Provide mentorship and training to other team members to build internal capabilities.
What is in it for you?
You are a part of a brand-new org. setup – with a clean slate and a mission to build a People first organization.
You work beyond borders, with international teams seeking and imparting learning through shared/individual experiences and knowledge through the community.
What are we looking for? (Experience/Qualifications/Skillsets/Must-haves)
Qualifications :
Bachelor’s degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant Service Now experience.
Must haves:
Minimum of two Service Now project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst.
ITSM Module Experience
Incident Management
Problem Management
Change Management
CMDB
Request Management
Release Management
Asset…
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