Sap Customer Relationship Management Consultant

Location: Bengaluru

Hiring: SAP CRM Functional Analyst

Location:

Bengaluru | Work from Office

Employment Type:

Full-time

Experience:

5+ Years
ERP:  SAP ECC | S/4

HANA (Good to Have)

Job Overview
We are looking for an experienced  SAP CRM Functional Analyst  to support and enhance SAP ECC solutions across Sales, Manufacturing, Engineering, and Service functions. The role involves deep functional expertise in  Variant Configuration (VC), Order-to-Cash (OTC), and Installed Base (IBase)  with strong business process understanding.

Key Responsibilities
Collaborate with Sales, Engineering, Manufacturing, and Service teams to gather requirements and translate them into functional specifications and SAP solutions.
Configure and support SAP modules including  SD, PP, VC, OTC, and Installed Base (IBase) .
Create and maintain  Installed Bases , managing technical objects, materials, and serial numbers for customer-specific product tracking.
Ensure seamless integration of  IBase with service processes  such as warranty tracking, service contracts, and field service operations.
Support  sales order processing  for configurable materials and VC setup to enable equipment creation.
Participate in  data migration activities , ensuring accurate transfer of OBOM and configuration data into IBase.
Perform  unit, integration, and regression testing  of VC models to validate configuration logic and business rules.
Work closely with cross-functional stakeholders to resolve functional issues and improve system efficiency.

✅ Required Skills & Experience
5+ years of hands-on experience in  SAP CRM / SAP ECC .
Strong functional knowledge of  Variant Configuration (VC)  and  Order-to-Cash (OTC)  processes.

Experience with  Installed Base (IBase)  configuration and data management.
Understanding of cross-module integration (SD, PP, Service).
Exposure to  SAP S/4

HANA  is a plus.
Strong communication and stakeholder management skills.