Senior Manager Enterprise Business

Location: Bengaluru

Key Responsibilities
Manage and grow relationships with existing enterprise and emerging business customers in the payments ecosystem.
Own account plans for key customers, including segmentation, usage analytics, growth potential, and revenue forecasting.
Identify and execute upsell/cross-sell opportunities (e.g., new product modules, premium offerings, new geographies, or verticals).
Build and maintain a robust expansion pipeline: track opportunities, forecast accurately, and collaborate with internal stakeholders.
Ensure customer satisfaction and retention by acting as the primary point of contact for strategic accounts.
Partner with clients to uncover new payment use-cases, understand their evolving business needs, and tailor Cashfree’s solutions accordingly.
Standardize and implement best practices in account management, retention, and customer engagement.
Monitor industry and competitor trends to inform and refine farming strategies.
Coordinate closely with cross-functional teams (Product, Operations, Finance, Legal) to ensure seamless onboarding and product adoption.
Drive revenue growth targets across your account portfolio — including YoY growth, ARPA (Average Revenue Per Account) uplift, and churn reduction.
Conduct and present regular business reviews (quarterly/annual) with key customers and internal leadership.
Mentor and guide junior team members on account management practices (if applicable).

Required Skills & Experience

Experience:

5–9 years of relevant experience in account management, relationship management, or customer success within  Fintech, Payments.
Proven experience managing enterprise or large merchant accounts, demonstrating measurable revenue growth and retention.
Strong understanding of the  payments industry  — including payment gateways, merchant acquiring, payouts, and enterprise payment solutions.
Ability to understand and communicate effectively with merchants, platforms, and fintech ecosystem partners.
Excellent interpersonal and stakeholder management skills — adept at building relationships with senior decision-makers.
Strong product and business acumen — capable of positioning payment solutions to meet client needs strategically.
Analytical mindset with the ability to interpret data, forecast revenue, and identify insights for account expansion.
Excellent communication and presentation skills (both written and verbal).
Highly organized and self-driven, with the ability to manage multiple accounts and priorities simultaneously.
Comfortable working in a fast-paced, growth-oriented fintech environment.

Good to have:
Prior experience in  payment gateway sales or enterprise merchant management .
Experience in a  fintech startup or scale-up  environment.
Exposure to new business verticals or regional expansion initiatives.

Experience with cross-selling payment value-added services (e.g., fraud prevention, analytics, banking integrations).
Understanding of India’s payment regulatory landscape.
MBA or equivalent business qualification.