Job Description & How to Apply Below
Services Consultant
About the opportunity
The WFM IC participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities.
Project responsibilities include gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.
What youll get to do
Provide Implementation Services to Customers
Document and validate customers business requirements and map to Ceridian functionality
Configure Ceridian application to meet customers documented business requirements
Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
Attend internal project meetings and provide status on progress of activities and deliverables
Provide customers with follow-up consulting and general assistance in areas of expertise
Be a go-to resource for specific functional areas for both internal and external users
Contribute to internal Implementation initiatives
Document solutions and contribute to a solutions repository
Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
Participate in Continuing Education sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Whats in it for you
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
Bachelor’s degree or equivalent experience
5+ years’ experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, Payroll Software role.
TECHNICAL SKILLS REQUIRMENTS
Proficient in Microsoft Office products
Experience with software in a SaaS / Cloud computing environment.
Basic understanding of relational databases and SQL an asset
Understanding of common human capital management (HCM) business practices
Understanding of different industries and how software can be applied to support customer’s business practices
FUNCTIONAL SKILLS REQUIRMENTS
Customer relationship acumen
Ability to engage with multiple projects & customers at the same time and manage priorities
Excellent organisation, communication, and collaboration skills
Ability to lead and facilitate customer workshops and sessions
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