Job Description & How to Apply Below
Primary Skills : Excellent communication skills, Troubleshooting of network and hardware components, Routers, Switches, Cables, Service Now ticketing tool
Experience
Required:
3+ years
Notice Period: Immediate joiners only
Responsibilities:
Proficient in installing, upgrading, troubleshooting, and maintaining POS hardware, networking, and various other hardware components.
Experienced in providing support for troubleshooting POS hardware, low voltage cabling, Ethernet, and installation of device drivers and operating systems (Windows 10/11 and other tools).
Skilled in collaborating with diverse stakeholders both internally and externally, including EHD, third-party vendors, and SBUX teams.
Monitors and manages the Service Now ticket queue, identifying and resolving issues within established SLAs.
Provides support to technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras and other related equipment.
Basic knowledge on cabling.
Basic electrical knowledge is highly desired.
Adapts quickly to new equipment and techniques as required.
Proficient in using Slack and Microsoft Teams for communication and collaboration.
Demonstrates strong communication skills, a proactive approach, and patience when interacting with store partners and technicians.
Works effectively as part of a team, communicating professionally both orally and in writing. Coordinates with technicians, teammates, staff, and management as necessary.
Participate actively in special projects as assigned.
Qualifications:
At least 3- 4 years of experience working in a professional IT environment with hands-on technical experience and demonstrated success in delivering projects.
B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering, or equivalent experience.
Strong time management skills with a passion for technology and a desire to learn and grow.
A willingness to compromise; you must be able to listen and understand other perspectives.
Proactive, self-managing and remains calm under pressure.
An ability to manage multiple tasks and projects with a keen eye for detail.
A natural aptitude for learning and understanding multiple systems and tools.
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