Job Description & How to Apply Below
About Company
Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the website
- Role - NOC
Location - Bangalore / Gurgaon/ Pune
Experience:
2- 5 Years
Mode of Work - Hybrid
Shift Timings- US Shift timings
Notice Period:
Immediate to 15 Days max
JD
Duties and Responsibilities:
Support a follow-the-sun operations center strategy to monitor and troubleshoot networks, servers, applications, and core infrastructure using tools such as Solarwinds, Microsoft 365 Platform, Pagerduty and other monitoring platforms to ensure 24/7 uptime for business-critical systems and applications
Perform daily system monitoring, verifying the integrity and availability of all hardware, server and storage resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Perform daily operational network & system infrastructure checks and balances for Production environments
Assist with administering and gathering required components and documentation of annual compliance audits
Perform diagnostics by retrieving performance statistics on networks from symplr’s network infrastructure and cloud operations
Execute & coordinate on-call escalations for 24x7x365 infrastructure & hosted environments
Initiate incident management & response with structured escalation levels for Production issues
Monitor various portals, applications and monitoring consoles to maintain availability & performance metrics
Maintain network and systems preventive maintenance logging efforts to ensure network and data integrity
Provide capacity planning metrics on production infrastructure for forecasting purposes
Update and maintain procedural documentation for accuracy
Monitor Security portals for case intake and triage and follow specific investigation and escalation procedures.
Skills Required:
Understanding of intermediate to advanced administration of monitoring tools sets used to enterprise systems and applications
Ability to work with different time schedules when peers and escalation staff will be located throughout a global environment
Knowledge of computer and/or network security systems, applications, procedures and techniques
Ability to understand troubleshooting and maintenance of networks and related hardware and software
Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Ability to analyze infrastructure issues and escalate to appropriate resources according to established SLAs
Ability to follow detailed procedural documentation and execute pre-defined play book processes based off flow chart logic
Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel
Attention to detail and organized
Ability to work independently and as part of a team
Interested candidate can share CV on
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