Senior Technical Developer

Location: Bengaluru

About the Role
The role involves developing and customizing CRM workflows, integrating FORCE CRM with downstream systems, and ensuring seamless order orchestration across multiple platforms.

Responsibilities
CRM Development & Customization
Configure and customize Amdocs Clarify CRM for case management and order handling.
Develop workflows for national VMB order fulfillment, including escalation rules and SLA tracking.
Implement business rules, forms, and Clear Basic scripts for CRM enhancements.

Integration & Workflow
Design and implement integrations between FORCE CRM, OMS, billing, and provisioning systems.
Work with APIs, middleware (TIBCO/Mule Soft/Oracle SOA), and ESB for data exchange.
Ensure accurate data mapping and synchronization across CRM and order management systems.
Case Management
Build and maintain case lifecycle processes for customer issues and order exceptions.
Configure escalation paths, notifications, and resolution workflows aligned with SLAs.
Testing & Documentation
Support SIT/UAT phases, defect resolution, and production deployments.
Prepare technical documentation, workflow diagrams, and operational SOPs.
Qualifications
Hands-on experience with Amdocs Clarify CRM (Clear Basic, Workflow Manager, Rule Manager).
Strong knowledge of FORCE CRM and telecom OSS/BSS processes.
Expertise in case management workflows and national order fulfillment processes.
Integration skills: REST/SOAP APIs, ESB, middleware platforms.
Proficiency in Oracle SQL/PL-SQL and UNIX/Linux scripting.

Required Skills
Hands-on experience with Amdocs Clarify CRM (Clear Basic, Workflow Manager, Rule Manager).
Strong knowledge of FORCE CRM and telecom OSS/BSS processes.
Expertise in case management workflows and national order fulfillment processes.
Integration skills: REST/SOAP APIs, ESB, middleware platforms.
Proficiency in Oracle SQL/PL-SQL and UNIX/Linux scripting.

Preferred Skills

Experience with additional CRM platforms.
Knowledge of agile methodologies.