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Job Description & How to Apply Below
About the Role
We are seeking an ESG Tech Specialist to support the delivery and execution of ESG SaaS-based solutions. The ideal candidate will possess strong technical and project management capabilities, along with a deep understanding of ESG frameworks and sustainability principles. You will act as the bridge between clients, internal teams, and product functions to ensure seamless service delivery, client onboarding, and ongoing support.
Key Responsibilities
Manage end-to-end delivery of ESG SaaS products and services, ensuring superior client experience and timely execution
Act as a liaison between clients and internal stakeholders including product, technical, and support teams
Training managing junior resources and conducting product demos.
Monitor project schedules, key milestones, and service timelines to ensure alignment with business goals
Track and report key performance indicators (KPIs), service level agreements (SLAs), and delivery metrics
Drive service quality by identifying gaps, implementing process improvements, and resolving issues
Coordinate with clients and internal teams to facilitate smooth and timely onboarding, contributing to revenue realization
Support post-onboarding client queries, working closely with Product, Support, and Account Management teams
Contribute to product enhancement efforts based on client feedback and business needs
Provide operational support to cross-functional teams including Research, Product, and Delivery
Assist in the creation of client proposals and responses to Requests for Proposals (RFPs)
Manage multiple client engagements simultaneously, ensuring consistent service and attention
Required Qualifications & Skills
4+ years of experience in ESG consulting or working with ESG SaaS-based solutions, preferably in technology consulting firms
Sound knowledge of ESG concepts, sustainability principles, GHG accounting, and regulatory frameworks (e.g., GRI, TCFD, SASB, CSRD, SECR)
Bachelor’s or Master’s degree in Sustainability, Environmental Science, or a related field (preferred)
Demonstrated experience working with international clients across geographies
Proven ability to manage and execute SaaS deployments and enterprise-level implementations
Strong project management skills, including familiarity with tools such as Jira, Asana, or MS Project
Analytical mindset with problem-solving skills and a data-driven approach to decision-making
Excellent verbal and written communication skills
Collaborative and independent work ethic in a fast-paced, evolving environment.
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