Senior Product Manager - Last Mile

Location: Bengaluru

As a  Senior Product Manager – Last Mile , you will own and scale the end-to-end last-mile delivery experience across customer, rider, and operations touchpoints. You will work at the intersection of logistics, operations, and technology to build high-impact products that enable faster, more reliable, and cost-efficient deliveries.
This role is ideal for someone who thrives in  high-scale, real-time, operations-heavy environments  like quick commerce, food delivery, or hyperlocal logistics.

What makes the role meaty?

Last-Mile Delivery (LM)  — Own DE + 3P Delivery Product Charter
Build and scale the end-to-end last-mile delivery product, enabling Licious to move from dependency on third-party partners to a high-control, owned last-mile model.
Drive improvements in SLA adherence (promised delivery time vs. actual) and CPD (Cost Per Delivery) across a daily order volume of 35,000–40,000 orders.
Own and evolve the Last-Mile Delivery App, including future roadmap for app store deployment (modules for hiring, L&D, incentives, gamification, DE engagement, and performance tracking).
Partner deeply with Last-Mile Ops to build tech that improves delivery efficiency, reduces delays, and enhances customer and delivery-executive experience.
Build frameworks to compare and improve 3P vs. own delivery CX and DX.

Product Ownership & Strategy
Own the  last-mile delivery product roadmap , aligned to business goals such as SLA adherence, cost per delivery, rider productivity, and customer NPS
Define and prioritize problems across  order allocation, rider routing, batching, slotting, ETA accuracy, cancellations, and exceptions
Drive product vision for both  customer-facing  and  ops/rider-facing  experiences

Execution & Delivery
Translate complex operational problems into  clear product requirements, PRDs, and success metrics
Partner closely with  engineering, data science, design, operations, and supply chain teams  to ship high-quality solutions
Lead experimentation (A/B tests, pilots) to improve delivery speed, reliability, and unit economics

Data & Metrics
Use data to identify bottlenecks and opportunities across the delivery funnel
Define and track key metrics:
On-time delivery (OTD)
Cost per drop
Rider utilization & idle time
Delivery success rate & customer complaints
Leverage predictive and real-time signals for decision-making

Stakeholder Management
Act as the  single-threaded owner  for last-mile initiatives
Work closely with city ops, hub managers, and central ops teams to deeply understand on-ground challenges
Communicate progress, trade-offs, and outcomes to senior leadership

What You’ll Build
Intelligent  order-to-rider allocation systems
Dynamic  routing and batching logic
Real-time  ops dashboards and alerting systems
Rider app improvements for productivity and experience
Customer delivery experience improvements (ETA accuracy, communication, issue resolution)

We hope that you have..
4–8+ years  of Product Management experience
3+ years  working on  logistics, last-mile, food delivery, or quick commerce products
Strong understanding of  hyperlocal delivery operations
Proven ability to ship products in  high-scale, time-sensitive environments
Strong analytical skills; comfortable working with large datasets and metrics
Experience working with cross-functional teams in fast-paced environments

Preferred Qualifications
Experience in  food delivery, e-commerce, ride-hailing, or quick commerce  companies
Exposure to  routing algorithms, dispatch systems, or real-time optimization problems
Experience building  ops-heavy internal tools
MBA or equivalent experience (nice to have, not mandatory)

What Success Looks Like
Improved delivery SLAs and ETA accuracy
Lower cost per delivery without compromising customer experience
Higher rider productivity and satisfaction
Scalable last-mile systems that support rapid business growth