Customer Success Lead

Location: Bengaluru

About the Company
Join a high-growth AI company at the forefront of Revenue Intelligence for Enterprises.

About the Role
As a Customer Success Strategist, you'll go beyond day-to-day account management to shape strategy, drive adoption, and play a key role in helping India’s top financial institutions unlock business value from cutting-edge generative AI solutions.

This role offers a unique blend of strategic thinking, stakeholder engagement, and hands-on execution — ideal for someone who wants to grow into a senior client-facing or product leadership role in the fast-evolving AI space.

Responsibilities
Strategic Partnering:  Build strong, consultative relationships with senior stakeholders at client organizations. Act as a trusted advisor who understands their goals and helps them realize measurable ROI.
Client Onboarding & Enablement:  Lead seamless onboarding journeys, ensuring quick time-to-value and adoption of mission-critical features within our speech analytics platform.
Growth Driver:  Identify and pursue upsell and cross-sell opportunities by understanding client needs and uncovering new use cases aligned with their evolving strategy.
Success Planning:  Design and execute proactive customer success strategies that help clients meet their business KPIs - and turn our platform into a growth lever.
Insight-Backed Retention:  Monitor account health, preempt churn risks, and act fast with insights-driven playbooks that keep clients engaged and satisfied.
Use Case Development:  Collaborate with clients to refine speech analytics use cases that solve real business problems - from collections optimization to compliance automation.
Product Influence:  Channel client feedback and field insights to the product team, shaping roadmap decisions and enhancing feature relevance.
Executive Business Reviews:  Lead quarterly success reviews and check-ins, showcasing impact, aligning on goals, and unlocking new collaboration opportunities.

Cross-Functional Collaboration:

Partner with sales, product, and operations teams to ensure seamless handovers, unified goals, and strong account momentum.
Best Practice Champion:  Help build scalable success frameworks, playbooks, and knowledge-sharing processes to level up the customer experience across the board.

Qualifications

Education details not specified.

Required Skills
Excellent communication and relationship-building skills, especially with senior stakeholders.
Strategic thinker with strong analytical and problem-solving abilities.
Self-starter who thrives in fast-paced, ambiguous environments.

Preferred Skills
Bonus:
Experience in AI/ML, Prompt Engineering, or working with BFSI clients.

Pay range and compensation package

Experience:

Flexible

Equal Opportunity Statement
We are committed to diversity and inclusivity.