Haematology Senior Medical Secretary

The Haematology team in Bangor is looking to recruit an enthusiastic, motivated individual to join our team of Medical Secretaries. The post holder will provide a comprehensive and efficient secretarial support service to the team based in the Alaw Day Unit, Ysbyty Gwynedd.

By the nature of the duties, the post holder will be naturally empathic, be required to maintain confidentiality and will be expected to deal with staff, patients, carers, relatives and other visitors to the Department, in person, via email and in writing, with courtesy and discretion promoting a positive environment on a daily basis.

The ideal candidate will have a typing qualification or equivalent levels of experience, good knowledge of IT packages (including WPAS/iFit/WCP/EPRO) and medical terminology, and be able to support the team primarily in the typing of clinical letters, distributing and sorting mail and filing, and maintaining excellent communication channels with GPs, Consultants, Nurses and other hospital departments. The post holder will be able to communicate by phone, email and in writing, book appointments, meetings and training events.

You will lead the Medical Secretaries and delegate tasks appropriately, in a timely manner.

Collect and collate information. Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments.

The post holder will adhere to standard operating procedures and protocols and will advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.

The post holder will monitor and review any patient forms /details and items pending further action, chase outstanding responses and information. The post holder will provide information and advice to patients and relatives about admissions and appointments.

Capture and transmit information using electronic communication media, working to agreed protocols/standard operating procedures within each speciality working autonomously.

The post holder will accurately input and maintain the patient administration systems ensuring data quality at all times.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• NVQ Buiness Admin L4 / AMSPAR / Experience
• RSA / OCR Level
• ECDL or experience
• Management Qualification or Working Towards
• NVQ 3 Customer Service
• ILM Level 2 (or working towards) relevant equivalent qualification
• NHS Statutory and Mandatory Training

• Experience of coordinating administration activities
• Experience of working as a medical secretary
• Experience of organising workload and people
• Previous NHS Experience

• Advanced typing skills
• Will work unsupervised
• Excellent organisational skills
• Will prioritise own workload
• Minute taking experience

• Knowledge and ability to use Microsoft office applications
• Evidence of Continual Personal Development
• ESR self serve(or equivalent experience of application)
• Knowledge of Referral To Treatment process (RTT)

• Good team working ethic
• Enthusiasm and commitment
• Be innovative to meet the challenges of a changing organisation
• Customer focused approach

• If required be able to travel between sites if relevant to the demands of the post
• Welsh speaker

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly…