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Italian-speaking Customer Support Agent - Lisbon, Portugal w
Job Description & How to Apply Below
Overview Italian-speaking Customer Support Agent position in Lisbon, Portugal with relocation assistance. We are looking for a candidate with native proficiency in Italian and at least a B2 level in English to join our support team. The role focuses on providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.
Responsibilities Respond to customers’ inquiries via phone, email, or chat
Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
Document all actions taken and escalate complex issues as needed
Maintain high customer service standards with empathy and attention to detail
Requirements Language: C2 proficiency in Italian and B2 level in English
Experience:
Senior or Junior level (experience in customer support is a plus)
Soft Skills:
Strong communication, proactive attitude, teamwork, time management, and empathy
Technical
Skills:
Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities
Location On-site in Lisbon, Portugal (relocation available)
If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!
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