Operational Quality; OQ Manager

The Quality function promotes quality and compliance through the product life-cycle within the wider manufacturing and production operations at GSK Barnard Castle Manufacturing Site. The Quality function at GSK plays a critical role in ensuring our products meet the highest standards of safety, efficacy, and compliance. As part of this team you will uphold our commitment to delivering high-quality medicines and vaccines, and healthcare products to patients and consumers around the world.

Reporting into the site’s Operational Quality Lead, the Operational Quality Manager manages a team with responsibility for ensuring (across the Barnard Castle site) adherence to GMP standards and procedures through independent oversight of processes via Quality Oversight. The wider remit of the role is to improve the effectiveness of quality in preventing, identifying and addressing quality issues by encouraging a proactive quality culture (including continuous improvement).

The role maintains presence and is accountable for key quality-related decision‑making and/or quality escalations, as well as ensuring the frequency and detail of quality oversight process reflects the risk and potential impact of the different processes being overseen.

As a team‑manager you will have approximately 4 direct reports.

• Management of a team responsible for ensuring GMP processes and operational personnel adhere to local or area specific procedures, minimising risk of non‑compliance and always maintaining inspection readiness.

• Perform spot‑checks of activities across GMP areas (including but not limited to production, Warehouse, Utilities and laboratory areas) to ensure compliance with quality standards.

• Review trends from the Quality Oversight process to ensure timely completion of identified actions and implementation of changes to oversight frequency or methods.

• Partnering with area management to ensure Quality Oversight process is supported by department owners.

• Keep the Quality Oversight risk assessment current based on identified trends and process changes.

• Ensure adherence to frequency of oversight mandated in the Quality oversight schedule.

• Check that facilities are being maintained in line with local housekeeping standards and any deviation from the standards are escalated with associated actions addressed (within a timely manner).

• Role model the GPS standards, participating through tiered accountability meetings (for example, production change over meetings).

• Foster the Quality Starts With Me (QSWM) culture by providing coaching to employees on the importance of following procedures, doing the right thing and explaining the impact non‑compliance can have on product quality and patient safety.

Please note that this role operates on a 24/7 shift pattern (4 days on & 4 days off). The shift includes night and weekend work.

As this role is multi‑faceted and includes liaising with a wide variety of on‑site production and operations teams, you will be a self‑motivated person who has strong experience of working in an operational quality role at a complex highly‑regulated manufacturing site. You should have people‑management experience. You will be resilient and calm under pressure, with strong people skills and a proven ability to influence people to achieve objectives and drive performance.

You will have a strong continuous improvement mindset. Effective written and verbal communication and excellent interpersonal skills, as well as the ability to organise and prioritise workload are considered essential skills.

Please note that experience of working in a sterile manufacturing environment (in a Quality Assurance, Manufacturing or Technical role) would be a distinct advantage.

GSK Barnard Castle is a key secondary manufacturing site. We have invested heavily in Industry 4.0 state‑of‑the‑art bespoke equipment to support sustained new product introductions and volume increases. As a key supplier of some of GSK’s blockbuster products the site contributes revenues of ~$2 bn annually.

Monday 5th of January 2026 (COB).

• Degree…