Debt Adviser

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📑 Areas | Debt Advice, Casework, Financial Wellbeing, Community Support

📍 Based | North West London (Hybrid Working)

🕒 Contract | Full-time, Fixed-Term (12 months, with potential to become permanent)

We’re working with a well-established community organisation delivering specialist debt and money advice services to residents facing financial difficulty. This is a hands-on, client-facing role where you’ll provide high-quality, regulated debt advice and support individuals to regain financial stability and confidence.

You’ll be part of a small, dedicated team operating in a fast-paced but rewarding environment, working closely with partner organisations to deliver holistic, impact-driven support.

• Deliver comprehensive, FCA-regulated debt advice tailored to individual circumstances
• Manage a varied caseload, supporting clients from initial assessment through to resolution
• Prepare financial statements, explore income maximisation options, and negotiate with creditors
• Support clients with formal and informal debt solutions (e.g. repayment plans, insolvency options, write-offs)
• Maintain accurate, compliant case records in line with quality and regulatory standards
• Work collaboratively with partner agencies to provide wraparound support and appropriate referrals
• Contribute to service monitoring, reporting, and quality assurance activity
• Support continuous improvement through training, supervision, and professional development

• Accredited Debt Adviser status (or equivalent recognised certification)
• At least one year’s experience delivering comprehensive debt advice in a regulated setting
• Strong understanding of debt legislation, welfare benefits, and financial inclusion issues
• Excellent interpersonal skills with the ability to support clients sensitively and non-judge mentally
• Strong written, numerical, and IT skills, including experience using case management systems
• Ability to work independently while contributing positively to a small team environment
• Commitment to equality, safeguarding, and professional standards

• 25 days annual leave plus bank holidays
• Pension contribution
• Flexible and hybrid working arrangements (subject to service needs)
• Access to wellbeing support and employee benefits
  
  Ongoing training, CPD, and professional supervision
• Opportunity to make a tangible difference in people’s lives

• Mid-Senior level

• Contract

• Administrative, Finance, and Other

• Non-profit Organizations