Band 4 Clinical Pathway Navigator - Neurology

Band 4 Clinical Pathway Navigator - Neurology

The RFL Neurology Service is seeking a motivated individual to join a team of patient navigators, responsible for supporting and maintaining administrative functions and patient pathways within the department for both our patients and clinicians.

The postholder will support patients through their hospital care journey, providing the patient with a named point of contact who will co-ordinate their care.

The successful applicant will need to work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, they will need to assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

The Neurology service is looking for a dynamic and resilient clinical pathway navigator to join our team. This is a pivotal role within the team and will be supported by the Clinical Pathway Manager and Service Manager. The successful applicant would be responsible for supporting service delivery and improvement within the department.

• Be proactive, enthusiastic, and resilient
• Be able to effectively communicate with patients and colleagues
• Be able to build collaborative working relationships with clinicians

The successful candidate will be expected to demonstrate the Trust values, the responsibilities of the job description and person specification.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

• Educated to degree level or equivalent experience.
• Customer Services attendance certificate.
• Strong working knowledge and proficiency in the use of Outlook, PowerPoint, Excel, Microsoft Word and Access.
• Courses or further study attended to demonstrate evidence of personal development.
• RSA 2 or RSA 3 word processing/typing or equivalent experience.
• Knowledge of medical terminology.
• Knowledge of Cerner.

• Previous experience of working with the public and/or patients in a healthcare environment.
• Experience of interacting with all levels of staff.
• Previous administrative and organisational experience.
• Experience of managing and prioritising own workload and working to deadlines.
• Experience of managing staff.
• Experience of drawing up staff rosters.
• Experience of dealing with non-routine and complex problems.
• Experience of managing staff.
• Experience of drawing up staff rosters.

• Excellent written and verbal communication skills.
• Excellent organisational skills with meticulous attention to detail.
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic.
• Ability to confidently interact and share knowledge with staff at all levels.
• Proof of continuous learning and development.
• Ability to use databases.
• Knowledge of Cerner.
• Awareness of National and Trust pathway targets (such as 18 week RTT target).
• Ability to learn and assimilate information quickly.

• Ability to maintain excellent communication channels and good customer services.
• Maintain a high level of professionalism.
• Ability to work under pressure and use own initiative to prioritise tasks.
• Good interpersonal skills with a friendly and approachable manner.
• Proactive, forward-thinking, quick problem solving attitude.

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff.
• Ability to work without direct supervision.
• Reliability - good time keeping.
• Ability to maintain excellent communication channels and good customer services.
• Maintain a high level of professionalism.
• Ability to work under pressure and use own initiative.
• Ability to work flexibly to accommodate peaks and troughs of activity.
• Ability to work without direct supervision.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous…