Receptionist​/Clerical Officer

The role of the department is to provide high quality care to the patients and service users for inpatients and outpatient son the Acute Medical Unit and Medical Same Day Emergency Care. The units take direct admissions from G.P, Emergency Department and Clinic Referrals.

You will be required to work closely with all members of our Multi-Disciplinary Team to maintain service provision. The successful candidate must have excellent communication skills, appropriately prioritise their workload and be highly motivated.

The admin service for AMU/Medical SDEC covers
07:00-19:30 7 days a week. The post holder will be required to work a minimumof 3x12 hour shifts a week including weekends and bank holidays.

We are looking to recruit an enthusiastic individual to join our AMU Admin team to carry out a full range of duties inorder to provide an effective and efficient service for the Acute Medical Unitand Medical Same Day Emergency Care.

The post holder will be required to work in 3different roles covering AMU and Medical SDEC which will involve:

• To provide an efficient and effective reception for patients attending the departments, directing and helping visitors and patients with enquires.
• To act as first line of contact for all telephone enquiries to the ward/unit, re-directing calls when necessary
• To ensure patients are appropriately received,admitted, transferred, discharged and where necessary make outpatient appointments, using the Hospital Careflow (electronic patient record system) system
• General administration duties such as filing,scanning, photocopying and tracking medical notes
• To work closely with the multi-disciplinary wardteam to maintain recognised standards promoting efficient ward management

Wereserve the right to close positions early

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated

Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be thebest Place to Work

We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone

We are proudofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities

There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship

Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction

Job Description for 2371

Please refer to the attached

Job Description and Person Specification for full details of the role and responsibilities.

• Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.

• Excellent verbal/telephone communication skills.
• Ability to work on own initiative.
• Ability to prioritise work load.
• Ability to manage your time effectively and efficiently.
• Ability to display sensitivity and tact at all times.
• Ability to collate information.
• Ability to efficiently respond to patient needs using critical thinking skills.

• Knowledge of windows-based computer packages.
• Understanding of the need for confidentiality.
• Awareness of Health and Safety requirement.
• Knowledge of the Healthcare/organisation environment.
• Knowledge of Careflow system

• Previous clerical/administrative experience.
• Experience of direct telephone contact with patients/clients and staff.
• Experience of working with staff at all levels.
• Previous NHS experience.
• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• If a patient approached you and they were angry or upset about something that had happened on the ward, In around 100 words, describe how would you calm them down and what would you do to help them?

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.