Clerical Officer

30 Hour post fixed term until 31st December 2026.

Weare seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to providean effective and efficient service.

Forthis role it is essential that you are educated to O level/GCSE, NVQ in Customer Care or Business Administration or equivalent,with experience of working in an outpatient department.

Withgood communication and interpersonal skills, you will have experienceofcommunicating with a wide range of people on all levels either by telephone orface to face. You will be able to work on your own initiative, prioritisingyour workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with aflexible approach to work, pleasant personality and positive outlook.

Booking of all appointmentsinline with the NHS Plan targets and Patient Choice

To be responsible for allclinic capacity ensuring all vacant new patient slots are utilized in linewith current protocols and to the maximum waiting times set for the service.

Action Service Managersrequests for the cancellation, reduction & re-in statement of clinics and reschedule patients around rotas, annual leave and sickness.

Preparing complex statistics and data for relevant Service managers using various computer software packages. Supply reports of demand, activity and by specialty waiting times.

To be responsible for allclinic capacity ensuring all vacant slots are utilized.

Dealing with all patientenquires and problems.

Manage Outpatient review listand inform clinicians and Service managers of any capacity issues.

Utilise the ERS system

Wereserve the right to close positions early

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated

Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be thebest Place to Work

We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone

We are proud ofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities

There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship

Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction

Please refer to the attached

Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to thevalues-based recruitment guidance and associated documentation.

• Significant general clerical experience
• Direct telephone contact with clients/staff
• Working with staff at all levels
• Previous NHS experience
• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words please describe what motivates you to do a good job

• Confidentiality
• Health and Safety
• Windows based computer packages
• National OPD targets
• Healthcare environment

• Educated to GCSE level or equivalent relevant experience
• NVQ level 3 in customer care or relevant experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year

Pro rata for part time