Operations Data Analyst

Position: Operations Data Analyst (Contract)
Our client an award winning SaaS organisation is seeking an experienced Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.

Central London location, hybrid, 10 month contract.

Required Skills :

* 5+ years experience in Data Analytics ideally with exposure to Customer Success, Operations, or Digital Experience domains.

* Proficiency in SQL for data extraction, transformation, and pipeline development.

* Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).

* Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.

Useful experience;

* Python or R for advanced analytics, automation, or experimentation support.

* Knowledge of statistical methods and experimentation (A/B testing) preferred.

* Machine learning and Generative AI experience is a plus.

* Experience working with call centre and/or digital support KPIs preferred.

Benefits

* Long contract

* Hybrid role

* Free breakfast