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Sales Analyst - Salesforce
Job in
Barnsley, South Yorkshire, GL7, England, UK
Listed on 2025-12-23
Listing for:
EF Recruitment
Part Time, Contract
position Listed on 2025-12-23
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst
Job Description & How to Apply Below
Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking a Sales Analyst with incident management experience for a 12 month contract. Central London location, hybrid, with 2- 3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills
* Experience in incident management, investigations, operations, or an analytical role in a service environment.
* Strong analytical skills such as Google Workspace or Tableau.
* Comfortable using Salesforce, Jira, and similar operational tools.
* Ability to identify patterns in data and turn insights into actionable recommendations.
* ITIL Foundation preferred.
Responsibilities:
* Support timely and consistent handling of incidents, investigations, and related case work.
* Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
* Perform root cause analysis and identify trends across incidents and recurring issues.
* Provide analytical insights that help prioritise fixes and improvements .
* Contribute to improvements that resolve issues more quickly.
Benefits
* Global company, long contract
* Hybrid role
* Free breakfast
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