Customer Journey Coordinator

Customer Journey Coordinator role at North Devon Homes
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Role:
Customer Journey Coordinator

Location:

Barnstaple
Salary: up to £27,218 (dependent on experience) plus car allowance

Hours:

37 hours per week

Contract:

Fixed Term Contract until 30 April 2026

Are you passionate about delivering outstanding customer service and supporting communities? Join North Devon Homes as our new Customer Journey Coordinator!

As the Customer Journey Coordinator, you’ll be the main point of contact for customers affected by planned works. You’ll provide support, advice, and guidance, ensuring every customer receives the highest level of service before, during, and after works. You’ll champion the customer journey, liaise between customers and maintenance teams, and gather insights to drive service improvements.

• Support customers through planned improvements, acting as their advocate.
• Communicate clearly with all stakeholders, ensuring contractors understand customer needs.
• Coordinate and support the planned maintenance programme, ensuring robust administration and communication.
• Collect and share customer feedback to improve future service delivery.
• Promote North Devon Homes’ values and uphold our commitment to equality, diversity, and health & safety.

• 5 GCSEs at grade C or above (or equivalent).
• Experience in customer-facing roles, ideally within housing or maintenance.
• Strong communication skills, both verbal and written.
• Calm under pressure, able to mediate and resolve issues.
• IT proficiency (Word, Excel, Outlook; Academy, ROCC, Keystone advantageous).
• Clean driving licence and use of a car for business.
• Commitment to professional development.

• 27 days holiday plus bank holidays.
• 7% Employer contribution Pension.
• Cash Plan of up to £1600 per year.
• Employee Assistance Programme (EAP).
• Health & Wellbeing Support.
• Family Friendly Policies.
• Cycle to Work Scheme.
• Tech Scheme.
• Refer a Friend Scheme.

The successful candidate will be required to complete a Basic DBS check.

Closing date: 24 December 2025 - 17:00. Interviews will be conducted throughout December, closing the vacancy when we have successfully appointed. Please don’t delay with your application! Applications must include a CV and supporting statement.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Should you wish to discuss the role prior to making your application please contact the HR Team on (phone number removed).

• Entry level

• Full-time

• Other