Independent Living Services Team Leader

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Role: Independent Living Services Team Leader

Location: Barnstaple & surrounding area

Salary: up to £35,596.80 per annum depending on experience plus car allowance

Hours: 37 hours per week

Contract: Permanent

To provide effective line management to the Independent Living Support Officers, ensuring the delivery of a professional, high‑quality Independent Living Service that adapts to the evolving needs and expectations of customers. The Team Leader will ensure that all necessary and recognised quality standards are met, whilst actively seeking to enhance the service by working in partnership with external agencies that support vulnerable adults.

• Provide day‑to‑day management, support and guidance to Independent Living Support Officers ensuring that the service complies with company policy and its external obligations particularly in relation to health and safety legislation.
• Ensure the service meets changing customer expectations by regularly seeking their views on the service provided.
• Participate in policy and procedural reviews to identify innovative methods of working and achieving best practice.
• Actively encourage and support customer involvement within the Independent Living service.

• Previous experience of working directly with vulnerable people in a housing management environment.
• Experience working with a range of external agencies relevant to the welfare of older persons.
• Experience in managing or supervising other people or teams.

• 27 days holiday plus bank holidays.
• 7% Employer contribution Pension.
• Cash Plan of up to £1,600 per year.
• Employee Assistance Programme (EAP).
• Health & Wellbeing Support.
• Family Friendly Policies.
• Cycle to Work Scheme.
• Tech Scheme.
• Refer a Friend Scheme.

The successful candidate will be required to complete a Basic DBS check.

Closing date:
Monday, 5 January 2026 – 09:00

Interviews:
Monday 12th January

• Mid‑Senior level

• Full‑time

• Other

We are proud to be a Disability Confident Employer. We request that all applications are submitted with a completed Equality & Diversity Form.

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