Alarm Services Team Leader

Salary: up to £35,596.80 per annum plus essential car user allowance

Location:

Barnstaple and surrounding areas

Closing Date: 05/01/2026

Location:
Barnstaple & surrounding area

Salary: up to £35,596.80 per annum plus essential car user allowance

Hours: 37 hours per week

Contract:
Fixed Term Contract - 2 Years

We’re looking for an experienced leader to take our Alarm Service through a major analogue‑to‑digital transformation while keeping customer service, safety and reliability front and centre. You’ll lead a small, dedicated team to deliver operational excellence today and shape the service for tomorrow - including technology upgrades, service growth and rebranding.

• To lead the analogue‑to‑digital transition for all alarm users - planning, deployment, and seamless integration of modern digital technologies and platforms.
• To oversee the Alarm Receiving Centre tender and partner with technical specialists to ensure secure, future‑proof digital operations (server management, cybersecurity, data integrity).
• To manage installations, maintenance and repair of hardwired and dispersed alarms; monitor service quality, risks and incidents; and drive continuous improvement.
• To ensure administration and data accuracy across agreements, customer accounts and records, introducing audits and training to lift standards.
• To identify opportunities to grow and rebrand the service, develop tenders for public sector contracts, and represent NDH at events and forums.
• To provide day‑to‑day leadership and coaching to the Alarm Service Team, fostering collaboration, professional development and high performance.

• You will have proven experience managing alarm/telecare services, ideally with digital transition exposure.
• You will have strong technical understanding of alarm systems and digital communications; IT literate with experience of alarm management software and network administration.
• You are confident in service development, tendering or contract management.
• You will be experienced in leadership, communication and organisational skills with a customer‑first mindset.
• Public sector contracting experience; project management qualification; knowledge of compliance and data protection (GDPR) would be advantageous.
• Cash Plan of up to £1600 per year
• Employee Assistance Programme (EAP)
• Family Friendly Policies
• Cycle to Work Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete an Enhanced DBS check
.

Closing date:
Monday, 5 January 2026, 09:00

Interviews:
Thursday the 15th of January

We are proud to be a Disability Confident Employer
. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

If you’d like to discuss the role before applying, please contact the HR team on