Member & Guest Services; front desk

Position: Member & Guest Services (front desk)
Location: The Blue Mountains

• Location 164 CRAIGLEITH RD,Blue Mountains, ON, L9Y 0S4,Canada
• Employee Type FT-Seasonal

Description

Job Title:

Member & Guest Services Administrator (Front Desk)

Reports to:

Front Desk Supervisor / Assistant General Manager

Status: Full-Time, Seasonal
Location: Craigleith Ski Club
Department: Administration
Reports To: Front Desk Supervisor / Assistant General Manager
Start Date: Fall 2026
Schedule: Fall Season:
Monday to Friday, 8am to 4pm. Winter Season: typically 8am-4pm with some evenings; includes weekends, holidays, and peak periods

Wage: $21 per hour

About Us

Craigleith Ski Club is a private, member-run ski club located in the heart of the Blue Mountains. With a focus on excellence both on and off the slopes, we pride ourselves on providing exceptional service, warm hospitality, and a welcoming, community-oriented atmosphere for our members and guests.

Job Summary

The Member & Guest Services Administrator is a seasonal position responsible for ticket sales, guest sales and reservations, member services and providing general information to members. This role is an integral part of the team and point person for all member needs.

Duties and Responsibilities

• General administrative work related to a member services desk, ticket desk and managing event tickets, member items and lift ticket sales through the point-of-sale system
• Update company website with operational updates and reservation details
• Responsible for the member waiver submissions, member photos, and member badges
• Create and print staff badges working with administration department for Cat-6
• Sell prepaid books of 5 through member accounts
• Support with special events administrative tasks, set up, registration, tickets, and reconciling with accounting
• Maintain ski lists for alpine, race and snow-school for ticket sales, ensuring discounted tickets are issued as required by department heads
• Welcoming, directing and issuing tickets to midweek group organizers per the direction of the group coordinator
• Creation of lists from member reservations, staff reservations, ski patrol and lift authorizations, ensuring lists are accurate and ‘no show’ fees are charged accordingly
• Year-end reporting and inventory on tickets and badge sales
• Responding to member and guest inquiries and requests via phone, email and in-person
• Delivering an excellent member and guest experience in all aspects of the position

Qualifications

• Previous experience in an administrative or front desk position is an asset
• Experience with Microsoft Excel, Outlook and full Office suite required
• Familiarity and/or experience with Jonas Club Management/Point of Sale considered an asset
• Experience with Canva and Paint
• Ability to work in a fast-paced environment
• Positive, outgoing attitude – you’re a “people person”!
• You love being part of a team and value effective communication

Working Conditions

• Working indoors at a busy front desk environment, regularly communicating with members of the Club

Physical Requirements

• Indoor/office environment, standing and seated

Schedule & Season

• Position type: Full-time, Seasonal
• Season: Approximately October to April, dependent on weather and operational needs
• A beautiful setting and a great team environment
• Job Types:Seasonal, Full-time
• Contract length:
  Approximately 4-6 months
• Term:
  Employment expected to end on or about
  
  April 11, 2027subject to weather and club operations
• Location:
  
  164 Craigleith Road, The Blue Mountains, ON