Customer Care Representative

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As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,

• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Benefits, pension, and a best-in-class recognition program.

Join our growing team where everyone belongs!

We are hiring a Customer Care Representative in our Barrie store. In this role you will be supporting our Member Services Consultants and Travel Consultants in serving our Members and customers.

Takepassport photos,giveout tour books, and supporting Member Services Consultantsas required with admin tasks

Placing outbound calls to Travel Suppliers for Travel Consultants

Provide Travel Clients with necessary travel requirements based on current travel protocols

Invoicing travel files for Travel Consultants

Attaching and verifying supplier invoices to Travel files

Support with Travel Consultants with Accounting adjustments

Providing payment to Travel Supplier based on Travel Consultantrequest

1-2 years working customer service and admin experience

Post-secondary education in Travel and Tourism, or related field is a strong asset

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable

Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.