More jobs:
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Use technical troubleshooting and customer support skills as a Technical Operations Analyst at Ride Co, working Tuesday through Saturday nights.
On Ride Co’s Customer Success & Operations team, you will support clients and internal stakeholders. The Technical Operations Analyst manages requests, troubleshoots issues, and helps service delivery meet contractual KPIs. Your work supports customer satisfaction across Ride Co’s on-demand transit platform.
Key Responsibilities:- Learn and support the Ride Co software platform
- Respond quickly and accurately to customer questions
- Identify, reproduce, and log product defects
- Maintain training and customer-facing knowledge documentation
- Participate in incident response and scheduled on-call responsibilities
- Three or more years in technical support or related roles
- Demonstrated problem-solving abilities in technical settings
- Experience with Microsoft Office Suite or Google Workspace
- Availability from 11pm to 7am Tuesday through Saturday
- Ability to travel up to 10% within Canada and United States
Apply technical support, issue resolution, and customer service expertise to strengthen Ride Co service delivery overnight.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).