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IT/Tech
Technical Support, IT Consultant
Job Description & How to Apply Below
Technical Account Manager serving Axon customers in Orillia, Ontario, with onsite work, technical troubleshooting, and proactive customer communication.
As a customer-facing technical partner, you will support Axon product deployment, adoption, and value realization. You will manage relationships, resolve technical challenges, and represent customer feedback internally. The work includes collaboration with Support, Engineering, Product, Professional Services, and implementation teams.
Key Responsibilities:- Serve as the customer's primary technical liaison and trusted advisor
- Provide tier two troubleshooting and drive issues through resolution
- Train customers on Axon products and interpret release notes
- Monitor KPIs and service level requirements
- Communicate risks, progress, bugs, and customer feedback
- Five-plus years in IT support or deployment
- Experience managing customer relationships and technical projects
- Knowledge of routing, switching, Wi-Fi, and telecommunications
- Understanding of change management and networking concepts
- Experience with relational database solutions
Bring technical expertise, customer ownership, and problem-solving skills to support Axon deployments and customer confidence in Orillia.
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